Do you charge sales tax?
We charge sales tax only for items shipped in our home state of North Carolina.  Until the laws change, we will maintain this policy.  You may be responsible for paying sales tax in your state.  It is your responsibility to know the laws pertaining to sales tax for out-of-state or internet purchases for your state.  

Can I cancel my order?
Yes, you may cancel your order at any time.  However, we reserve the right to charge a 30% restocking fee and any shipping charges associated with your order.  The shipping company will charge us whether they complete delivery or not.   Please do not order from us unless you are sure that you want to.  We tend to be quite efficient, so your order normally will be processed very quickly.  Please let us know as soon as you decide to cancel your order. 1-800-905-6252. 

When do you charge my credit card?
We only charge your card when we know we have an item in stock.  If the item is not in stock, we will let you know within 72 BUSINESS hours.  You decide if you want to wait on the item or if you want to cancel your order. On your credit card statement, our company will be referred to as "Sleep Shop."

A NOTE ABOUT DAYBED ORDERS: For daybed orders, we charge your credit card on the day we process your order. With our In-home Daybed Delivery, your daybed usually leaves our warehouse within 4 days. However, it may take 6 - 8 weeks for delivery of your daybed.  You may receive your credit card statement before you receive your daybed.  This is beyond our control.  If you are not comfortable with this, please do not order from us.
 
INTENTIONAL REVOCATION OF PAYMENT:
If you mistakenly or intentionally initiate a credit card chargeback, check stop-payment, or any other form of payment revocation, we will charge you a $50.00 processing fee in addition to the original payment.    

Can I return my purchase?
If you are not fully satisfied with your purchase*, contact us within 15 days of the receipt of your order.  All returns must be authorized by us prior to shipping.  Returned items must be shipped to us in their original condition and packaging within 30 days of original receipt.  THE COST OF SHIPPING THE ITEM TO YOU IS NOT REFUNDABLE AND WILL BE DEDUCTED FROM THE AMOUNT OF YOUR REFUND.  ALL RETURNS MUST BE SENT PREPAID FREIGHT AND THE COST OF THE RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER.  IN ADDITION, WE RESERVE THE RIGHT TO ASSESS A 30% RESTOCKING FEE.**

*Opened pillows, opened sheet sets, opened mattress pads, opened comforters, opened Create-a-kings, opened mattress toppers are not returnable.  

**Our restocking fee varies by item.  If you return the following items, we will deduct a 30% restocking fee: bed frames, converter bed rails, bed rails, bed frame center supports, bed frames with risers, headboards,  daybeds, and daybed link springs.  If you return the following items, we will deduct a 20% restocking fee: footboard bracket kits, small bed frame parts like bed frame adapters, bed frame feet, etc., unopened linens, create-a-kings, sheets, pillows, etc..

Why do we charge a restocking fee?  When you return a bed frame, the box is often completely destroyed.  There is no way for us to re-ship that item without completely repackaging it.  Also, very often the returned frame is damaged or missing parts- unfortunately, that is the nature of shipping such bulky items.  We are a very small company (3 people!) that operates on a very tight budget, and the restocking fee helps us recoup some of the costs associated with returned items.  If you have questions about a product, please call us during normal business hours at 1-800-905-6252 before ordering.  We can help you avoid the expense of returning an item.

Obviously, we will not charge a restocking fee if the return is due to a mistake on our part.

What if an item is damaged in shipping?
Please see shipping damage information.

Daybed shipping policies.
We offer delivery service, including assembly of your daybed to most areas of the US.**