Customer Service: Shipping Info

How much does shipping cost?
Ground shipping is included in our prices within the Continental United States (meaning the lower 48 states). Please note: Shipping is only included if you keep the items you order.  If you decide to return the item/items, the cost we incurred to ship an item to you is not refundable.  Please see our return policy for more information.

We only ship our products within the USA.  Sorry, we cannot ship to international addresses.  Additional charges will apply to orders shipped to Hawaii and Alaska.   

How long will it take?
Please allow 2 - 3 days for us to process your order.  After your order is processed, we ship most items (except daybeds) with FedEx. Shipping usually takes 2 - 7 business days to most areas of the US.  (Click for map.)  We now offer FedEx Standard Overnight, 2 Day, and FedEx Saver shipping options if you need delivery more quickly, and if you are willing to pay for it. During checkout, you will be able to view the prices for the shipping methods we offer to your area and select a method based on your needs and budget.  

Following is an estimated shipping time/cost guide for items shipped with FedEx*:

	How Much?	How Long?
FedEx Ground/Home Delivery	Included within contiguous US.	Allow 2 - 3 days for us to process your order, then 2 - 7 Business Days for shipping in US.
FedEx Express Saver	For bed frames: you can estimate $60-$100 depending on where you live.	Allow 2 - 3 days for us to process your order, then 3 - 4 Business Days to ship.
FedEx 2 Day	For bed frames: you can estimate $80-$120 depending on where you live.	Allow 1  business day for us to process your order, then 2 Business days for shipping.
FedEx Standard Overnight	For bed frames: you can estimate $100-$150 depending on where you live.	Allow 1 business day for us to process your order, then to most destinations in US, 1 business day for shipping.

We'll check your shipping price. . .
Oftentimes, customers may select Overnight Delivery to an area that is usually serviced next day via FedEx Ground.  If you are in NC, for example, FedEx Ground only takes 1 day.  In this case, we will change your shipping method and not charge you any additional, unnecessary shipping fees.  

What about daybeds?
Please click here to see DAYBED SHIPPING details.

WE DO NOT GUARANTEE DELIVERY TIME, SO THE ABOVE SHOULD BE CONSIDERED ESTIMATES, THOUGH WE WILL TRY VERY HARD TO MEET THOSE DELIVERY TIMES.  PLEASE MAKE US AWARE OF YOUR NEEDS- IF YOU ABSOLUTELY MUST HAVE AN ITEM BY A CERTAIN DATE- WE WILL TRY VERY HARD TO ACCOMMODATE YOU.  IF WE FEEL WE CANNOT MEET YOUR DELIVERY DATE NEEDS, WE WILL LET YOU KNOW.    

How will I know when to expect my order?
Within 2 - 3 business days, we will process your order, and we will contact you via email to let you know how we are shipping your order.  If an item is out of stock, we'll let you know at that time.  We will also provide a FedEx tracking number.  Please feel free to call us at 1-800-905-6252 if you have any special requests or concerns.  9:30am - 5:30 pm EST. 

Shipments via FedEx:  We will email a tracking number to you when we process your order.  This email will have a link to the FedEx website.  You can track your package by visiting www.fedex.com/us. 

What if there is a problem with my order?
Please contact us within 24 hours of receiving your order.  Toll free: 800-905-6252 or 828-728-7002.